AMY GREGORY, CPM

Department of Children and Families
Amy Gregory

9:00-10:15 Room 120
A Case for Conflict: Reframing conflict as a leadership necessity, not a liability

This leadership session is designed to reframe conflict not as something to fear, but as something to skillfully embrace. Drawing on the work of Brené Brown, Patrick Lencioni, Kim Scott, James Autry, Stephen Covey, and Kouzes & Posner, this session explores how healthy conflict strengthens trust, fuels clarity, and builds team culture. Through self-reflection and practical discussion, leaders will examine how their own conflict patterns impact others and discover strategies for leading through discomfort with courage and care. This session also weaves together core insights from the previous seven levels of leadership development—reinforcing the mindset, trust-building, feedback, and communication tools that set the foundation for addressing conflict with confidence.

Amy Gregory is the Southeast Region Family Safety Operations Manager at the Florida Department of Children and Families (DCF) in the Office of Child and Family Wellbeing. With over 24 years in Child Protection and more than 20 years in leadership roles, Amy focuses on driving performance improvement, enhancing frontline employee efficiency, and promoting agency success.

In addition to her role at DCF, Amy serves as Chair of the St. Lucie County Children’s Services Council, is an Advanced Examiner with the Florida Sterling Council, and holds a Lean Six Sigma Green Belt. Each of these roles reflects her commitment to her community, Florida’s families, and organizational learning.

Amy earned a bachelor’s degree in psychology and a master’s in Nonprofit Management from Florida Atlantic University. She is also a Myers-Briggs Type Indicator (MBTI) Certified Practitioner. A 2020 graduate of the CPM Program, Amy is passionate about leadership development. She is excited to join the team as an Adjunct Instructor, where she supports both emerging and seasoned leaders, equipping them with the skills to effectively manage complex organizations and drive meaningful change within the public sector.