Level 8 Central Florida Team Showcase

July 30 | 8:45-9:15 A.M. – Team Showcases
Please choose one room for the entire session, no registration is required.

145

Level 5 – Workforce Retention – Challenges and Solution 

Hillsborough Tax Collector 
Alexandro Louro 
Nicole McAuthur 
Olga Contreras 

245

Level 6 – Training System “Holes” and Impacts

Polk Tax Collector
Bryan White
Alicia Stephenson
Jennifer Kline
Ashleigh Mills

144 

Leveraging AI for Project Management 

City of St. Cloud 

Nate Irving 
Roberto Smith 
Ivy Llauro  
Orange County Corrections Department 
Stacy Gaines 
Jordan Johnson 

July 30 | 9:25-9:55 A.M. – Team Showcases
Please choose one room for the entire session, no registration is required.

145 

Level 6 – Quality is a System  

Viewing Customer Experience Through a System Lens  

Kissimmee Utility  

Alexandra Sanchez  
Austin Franey 
Israel Guzman  
Jeffrey Thompson 
 Rhonda Reaves-Smith  
Sue Ann Panton

245 

Level 5 – The Erosion in Public Trust of Government Agencies

City of Winter Haven 

Nicholas Gregory  
Troy Heidel 
Angela Hibbard 
Kyle Reeves 
Allen Weeks 
Savannah Winstanley